Privacy Policy

1. Introduction

Welcome to Billing Rasoi ("we," "us," "our," or "Company"). Billing Rasoi is committed to protecting your privacy and ensuring you have a positive experience on our website and platform. This Privacy Policy explains our information practices, how we collect and use your data, and your rights regarding your personal information.

This policy applies to all users of our website (billingrasoi.in) and our restaurant management software platform. If you do not agree with our privacy practices, please do not use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Account Information: Name, email, phone number, restaurant name, and address when you create an account
• Payment Information: Credit card, bank account details processed securely through payment gateways
• Business Data: Menu items, pricing, inventory levels, customer data, and transaction records
• Communications: Messages, feedback, and support requests you send us

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent, and click patterns
• Cookies & Tracking: We use cookies to remember preferences and improve your experience

2.3 Third-Party Data

• Integration Platforms: Data shared via Zomato, Swiggy, Razorpay, and other integrated services
• Analytics Providers: Information collected to understand usage patterns and improve our service

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our restaurant management software platform
• To process transactions and send billing information
• To communicate with you about updates, features, and support
• To troubleshoot and resolve technical issues
• To prevent fraud and ensure platform security
• To comply with Indian law, GST regulations, and legal obligations
• To send marketing communications (with your consent)
• To analyze usage patterns and improve user experience

4. Data Security & Protection

Your data security is our highest priority. We implement industry-standard security measures including:

• Encryption: All data transmitted over HTTPS with TLS 1.3 encryption
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: SOC 2 Type II certified with independent security audits
• Data Backups: Automatic hourly backups to geographically distributed servers
• Incident Response: 24/7 monitoring and rapid response to security threats

However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security of data transmitted online.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Payment processors, cloud hosting providers, and analytics tools
• Integrated Platforms: Zomato, Swiggy, and other platforms you authorize us to connect
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In case of acquisition or merger, with proper data protection agreements

6. Your Rights & Choices

Under Indian data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Data Portability: Receive your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing communications anytime

To exercise these rights, please contact us at billingrasoi.info@gmail.com with your request details.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your login information and preferences
• Improve website performance and user experience
• Track usage patterns through Google Analytics
• Display targeted ads (via Google Ads and Facebook Pixel)

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Data retained for 90 days after account closure for recovery purposes
• Transaction Records: Retained for 7 years per GST compliance requirements
• Backups: Automatic backups retained for 30 days for disaster recovery

9. Children's Privacy

Billing Rasoi is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We recommend reviewing the privacy policies of any third-party services you visit.

11. International Data Transfers

Billing Rasoi operates primarily in India. If you access our platform from outside India, your data may be transferred to and stored in India in compliance with applicable data protection laws.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. Your continued use of Billing Rasoi after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.